SHIPPING & RETURNS

SHIPPING

How will my order be shipped? 

We strive to get your order to you as quickly and safely as possible. We will offer the best option for you dependant on size, weight and speed of delivery. 

How much will it cost me in postage?
$10 flat rate shipping on all orders in Australia. For international orders, please send us an email prior to ordering with your desired order and address - and we will get back to you with the relevant shipping cost.

How long will my delivery take?
Cushions:

Cushions are dispatched within 3 working days if in stock.
Delivery time is dependent on your location:
-- Australia and NZ -- generally between 3-7 days.
-- International -- 1-3 weeks.
Wallpaper and fabric:
All wallpaper and fabric is printed to order. We can offer accurate lead-times at the time of order if requested. Generally wallpaper can be printed within one week of receipt of payment and fabric, 10 working days. Please email hello@thesewalls.com.au to enquire.
   Once dispatched, delivery time is dependent on your location:
-- Australia and NZ -- generally between 3-7 days.
-- International -- 1-3 weeks.
Do you ship internationally? 
Yes, we ship internationally! Please send us an email with your order and quantity required and we will quote you for shipping costs. If you are ordering wallpaper and are unsure of quantity required please send your wall measurements (width and height) and we will help you estimate quantity.

Will my order incur customs charges? 

Some international cushion orders may incur a customs or import duty charge. These Walls do not have any control over charges - it is based on your specific countries' regulations & compliances. Get in touch with your local customs office for further information.

What happens if my items get lost in the mail? 
Please email us at hello@thesewalls.com.au and we will pursue your enquiry as soon as possible. We can't be held responsible unreceived deliveries however, we will do our very best to get to the bottom of it. We also offer insurance for all deliveries to cover the costs in the event of a missing parcel.

What happens if an item is missing from my order? 
Due to the different size and weight of our products, orders may be sent in multiple parcels/boxes. Please contact us at hello@thesewalls.com.au to check if this is the case. 

What happens if I receive an incorrect item? 
Oh no! In the rare instance you receive an incorrect item on your order, please email us at hello@thesewalls.com.au and we will arrange for the correct item to be sent to you. We will also arrange or reimburse for return postage of the incorrect item. 

Can you deliver to my work address? 
Yes, we can deliver to your place of work. Please include the Business Name in the shipping of your order so the delivery driver can find you easily.
RETURNS
We take great pride in the quality of our products. Attention to design and materials are important to us and we carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase yourself and notify us of any damage as soon as possible.
Can I please return my purchase? 
Our returns policy is open for 20 days following the date of shipping. Please email us at hello@thesewalls.com.au as soon as possible and we will inform you of the return process. If more than 20 days have passed, unfortunately we can’t offer a refund or exchange.
To be eligible for return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will need to include a copy of your invoice with your return as proof of purchase.  

My order is damaged, what now? 
Oh no! Please email us at hello@thesewalls.com.au and provide your best contact details and fill us in on the scenario. We will get back to you within 1-2 business days.
We do not offer refunds or replacement for goods that you damage by misuse, including by failure to follow care and maintenance instructions.